Work with Me Professional Services LLC
Personal and Professional Development Training Services
Work with Me Professional Services
Personal and Professional Training Services
Professional Development Training
Work with Me Training Services offers professional training and workshops designed to help develop higher level soft skills, improve performance and boosts confidence. We can help you create the framework to manage and sustain a highly effective workforce. We provide top quality customer service training that will help you create an organization focused on building a customer-centric culture. We will provide the training and guidance needed to build a positive and productive culture of learning that will lead to success.
Professional Development – Targeted training for a specific group audience (ex, frontline, management or executive levels). The purpose is to enhance the knowledge, skills and abilities (KSA) and soft skills needed to improve professional performance.
Creating an Ideal Organizational Culture
Every organization has its unique style of working which often contributes to its culture. The shared beliefs, ideologies, principles and values of an organization form its culture. The culture of the workplace controls the way employees behave amongst themselves as well as with people outside the organization.
This workshop will look at what it takes to build the ideal organizational culture. It will examine the responsibilities (such as taking ownership and accountability) of the individual as well as the organization.
Empowering the Team
Empowering gives authority to somebody; to give somebody power or authority; make more confident or assertive; to give somebody a greater sense of confidence or self-esteem (www.britannica.com/dictionary/empower). This session highlights the benefits of an empowered team in the workplace. It also illustrations the symptoms of a disempowered team. We conclude the session by identifying and creating an empowered environment. We will analyze empowerment and how empowering your team will sustain an environment where employees will thrive. We’ll also briefly look at what makes a team dysfunctional.
Why are we the way we are? There are distinct behaviors that identify each generation. Each generation draws from their own experiences, influences and environment. We will identify each generation and describe their characteristics. We’ll discuss the trends and misconceptions that shape the multi-generational workforce and learn how to better work together.
This session was inspired by the book, The 5 Dysfunctions of a Team by Patrick Lencioni. The five dysfunctions are introduced along with a robust discussion and exercises about the importance of trust. We will discuss why teams become dysfunctional and how to remedy it. We will also discuss the best ways to build trust within our teams.
Working with Different Styles in Your Team
There is no right or wrong working style – every workplace needs a lot of different types of workers in order to function efficiently. Just imagine if everyone was an independent, creative and visionary type. Nothing would ever get done. On the other hand, a workplace filled with detail-oriented planners would quickly get bogged down in minute. The key is to know your own style, so you can be more aware of how you’re communicating with others.
How engaged is your team? What does it look like when your employees are engaged? How does it benefit the work environment, productivity and commitment? We will define the concept of employee engagement, behaviors and employee care. We’ll discuss the top drivers of employee engagement.
Change Management: Understanding and Accepting Change
Understanding and accepting change is one of the most difficult things for an individual and a company to do. This workshop will introduce the change cycle model and ways to help facilitate change in the workplace.
Can we Talk? Effective Communication in the Workplace
Effective communication requires both active listening and speaking to be understood. In this workshop, we discover different styles of communication and how they can be interpreted. Is the other person decoding correctly what you are sending? We explore the different ways to communicate more effectively.
Managing Conflict: Overcoming Difficulties in the Workplace
Conflict is inevitable and isn’t always bad. In this workshop, we will discuss the various types, levels and approaches to conflict in the workplace. Part of the workshop will reference the New York Times best seller, The Five Dysfunctions of a Team by Patrick Lencioni. Examining each dysfunction, we will discuss how to manage conflict more effectively in our workplace. We will also introduce the Grow Model for conducting those crucial conversations.
Customer Service Training / Serving Customers
How would your customers rate the service you provide? This training defines what customer service is and the importance of going the extra mile. It focuses on providing quality service by developing a customer-centric culture. We will demonstrate how to properly interact with customers and deal with difficult ones.
The Making of a Great Manager
What makes a great Manager? This workshop takes a deep dive into the various management styles. We will discuss what a “bad” vs “good” manager looks like. We will discover what some experts believe are important tools towards becoming a great Manager. This workshop invites an open discussion on the subject. You are encouraged to share your ideas and experience.
Your technical skills may get you the job, but it is your soft skills that will let you keep it.